Alikianos/ Episkopi Agias, Koufós, 73005, Greece
+30 2821088102
etravel@otenet.gr
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PAYMENT AND CANCELLATION POLICIES

 

PLEASE READ CAREFULLY!

After making your villa’s apartment booking with us, you have 7 days to send us your rental deposit. Your sending us payment on your villa rental becomes a binding agreement; it constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to phone us for discussion and explanation before you send us your villa rental deposit monies.

PAYMENT AND CANCELLATION POLICIES:

Green Orange Villas requires 30% down payment by Credit card or payment  via bank. Failure to make this payment subjects your reservation to automatic cancellation. The balance of your reservation including the tax/service charge and security deposit where applicable; is the day of your  arrival. l. All payments are by credit card or cash  only.   All cancellations and any requests for changes to your reservation (such as date changes or changes in the number in your party) must be made IN WRITING, and faxed, emailed or mailed to us promptly. Once Green Orange Villas has received your deposit, if you cancel/change your reservation 25 days or more prior to arrival, there is a 20% penalty off the total apartment charge. If you cancel/change your reservation 15 days prior to arrival, there is a 50% penalty off the total apartments charge. If you cancel/change within 7 days of arrival, there is a 100% penalty off the total villas charge.

PASSPORT REQUIREMENTS:

If you are a EU. Citizen traveling to Greece will need Proof of Citizenship; with  ID card or your passport

CLEANING SERVICE:

Our homes/condos are include maid/ and cleaning services 2 times per week service. Additional Maid Service may be arranged at an additional cost. Towels, linens, beach towels and paper products are provided for your entire stay. Any additional supplies will need to be purchased by the guest.

HOTEL TAX/SERVICE CHARGE:

Prices includes all taxes

SECURITY DEPOSITS:

Our Villas apartments and Condos require a security deposit. The deposit is 250 euro depending on the property reserved. In most cases this deposit may be applied to a Visa or MasterCard. Our consultants will advise you at the time of booking which policy applies to your rental home. The security deposits are fully refundable within 2-3 days of your departure, provided there is no breakage, damage, missing items, no charges incurred before, during or after your stay, still outstanding. All normal utilities (except long-distance phone calls or careless or extremely excessive use of your villa’s water supply) are included in your rental price. You hereby agree to pay Green Orange Villas on behalf of the owner of your villa the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as a Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villas are privately owned, so decor, colors and inventories will of course vary.

All villas are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging of furniture or removing any items from the villa is prohibited.

LIABILITY:

Green Orange Villas, is acting hereunder as an agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of Green Orange Villas. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, guests are responsible for their villa during occupancy, and must lock villa windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Guests must observe all cautions as given in our blue guest book and/or by your local contact. All Caribbean Villa’s properties are privately owned. The Owner and Green Orange Villas reserve the right to refuse service to anyone at their complete discretion.

COMPLAINTS AND MAINTENANCE:

Green Orange Villas shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, television/cable service, internet access, appliances, etc. Due to wild fluctuations in our island electrical service and the lack of trained technicians here, we cannot guarantee that hot tubs at villas will operate correctly at all times, and no rebates will be given due to hot tub malfunctions. It is the Guest’s obligation to report any problem or damage IMMEDIATELY to us, regardless of the hour.

ENTRY INTO VILLA:

Green Orange Villas or its staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guest. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your vacation.

CAPACITY OF VILLAS:

The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for (4+1 persons). Should a group misrepresent themselves, they will not be allowed entry into the villa. Exceptions to this term are made only by management, prior to your arrival dates and for infants under 2 yrs old; if sleeping in a baby crib and not occupying one of the villa’s beds.

QUIET ENJOYMENT AND PARTIES:

Green Orange Villas wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed at the villas. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood.

RATES AND PRINTING ERRORS:

Green Orange Villas is not responsible for printing errors and inadvertent omissions. All rates and villa details are subject to change without prior notice.

CHECK IN AND OUT TIME:

12.00 p.m. Check out and 12.30 Check in 12.30.

PETS:

No pets of any kind are allowed in or on the villa premises. A pet or evidence of a pet found on the villa premises will cause immediate eviction and forfeiture of Guest’s entire rent and deposit.

ARRIVALS:

For Green Ornage Villa  is one complimentary arrival that brings the arriving guests to the car rental to pick up their reserved car and then escorts the party to their villa or using Taxi. You may schedule additional arrivals as needed for $50 per arrival.

Please note: If we do not have your arrival information prior to your check-in, there will be a $50 charge applied to your security deposit.

DRUGS AND HAZARDOUS MATERIALS:

Guests and members of his party shall not use or permit to be brought into any villa and illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

VILLA KEYS :

Green Orange Villas shall charge Guests $175 for each set of lost or mishandled keys or central gate remote controlls will be charged at replacement cost. Guest is required to follow all instructions precisely on where to leave your villa keys and gate remote controls when you depart–call if you are unsure!

CONSERVING ELECTRICITY:

Due to the cost of electricity doubling, the air-conditioning in our villas/condos will not be turned on when you are checked into your property. At check-in, our staff will be happy to show you how to turn the systems on and off, should you decide to use the air-conditioning. We are requesting that you turn the air-conditioning off in all rooms when not at the villa. It does not take long to cool a room down when you return to the villa. We understand this is your vacation and we want it to be enjoyable and relaxing. Anything you are willing to do will be appreciated in conserving your electrical usage.

SMOKING:

All Villas are non-smoking. Guests may be fined up to $150 for smoking violations.